uok By using the platform, you agree to this privacy policy. This document explains with full transparency how and why we use your data. If you have any questions, please reach out to our support team.
Introduction & Applicability
uok The privacy policy applies to all information collected through our website, app, or any of our services. It is designed to fully and transparently inform you of uok What data we use, why, and how.
We believe privacy is a fundamental right. To the players of Bangladesh, uok- is committed to keeping your data safe, secure, and always in your control. This policy is the written expression of that commitment.
This policy has been written in Bengali for the convenience of Bangladeshi players. In the event of any discrepancy between the English and Bengali versions, the English version shall prevail.
What Data We Collect
uok - collects the following types of information:
| Data Type | Example | Reason for Collection | Type |
|---|---|---|---|
| Identity Information | Name, date of birth, NID number | KYC verification, age confirmation | Mandatory |
| Contact Information | Mobile number, email | Account security, notifications | Mandatory |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing | Mandatory |
| Usage Data | Gaming history, login times | Service Improvement & Security | Automatic |
| Device Information | IP address, browser type | Fraud Prevention | Automatic |
| Preference Data | Language settings, communication preferences | Experience Customisation | Optional |
uok - Your password is never stored in plain text. All passwords are securely hashed.
Purpose of Data Use
uok The information we collect is used for the following purposes:
- Account Management: To manage registration, login, identity verification, and account security.
- Payment Processing: To process deposits and complete withdrawals.
- Service Improvement: Usage data is analysed to improve the overall player experience.
- Fraud Prevention: To detect and prevent suspicious activity.
- Legal Compliance: To comply with applicable laws and regulations.
- Contact: For important updates, security alerts, and support.
- Customisation: To personalise your experience based on your preferences.
uok - never shares your data with third parties for marketing purposes. No promotional communications will be sent without your consent.
Data Sharing Policy
uok - does not sell your personal data to third parties. However, information may be shared in the following limited circumstances:
- Payment Providers: Solely to process transactions with providers such as bKash, Nagad, and Rocket.
- Technology Partners: Server hosting and cybersecurity service providers — bound by strict confidentiality agreements.
- Law Enforcement: When required by a legal directive or court order.
- Fraud Investigation: To the relevant authorities in the event of an active investigation.
Never: Your data is never sold or shared with advertisers, data brokers, or other gaming operators.
All third parties with whom data is shared are uok- are bound by strict confidentiality agreements and may only use received data for its specified purpose.
Data Protection Methods & Technology
uok We use industry-leading technology to protect your data:
- 256-bit TLS/SSL Encryption: All data transmissions are encrypted.
- AES-256 Storage Encryption: Data stored on servers is encrypted.
- Firewall & DDoS Protection: To prevent unauthorised access.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Regular Security Audits: Regular audits conducted by independent external teams.
- Staff Training: uok staff receive regular training on privacy policy compliance.
Cookies & Tracking Technologies
uok - uses cookies to enhance your browsing experience. Manage your cookie preferences below:
You can also delete or manage all cookies through your browser settings. However, disabling essential cookies will prevent uok from functioning properly.
Data Retention Period
uok Your data is never retained longer than necessary. General retention guidelines:
- Active Account: All data is retained for as long as your account remains active.
- After Account Closure: Financial and KYC data is retained for up to 5 years for legal compliance.
- Gaming Logs: 2 years for security and dispute resolution purposes.
- Support Contact: 1 year for customer service improvement.
- Analytics Data: Retained long-term in anonymised form.
Once the retention period expires, your data is securely deleted or anonymised.
Your Rights
uok- You have the following rights regarding your data:
To exercise these rights [email protected]- email us or reach us via live chat.
Minor Protection
uok Not for anyone under 18. We do not knowingly collect data from minors. If a minor is found to have registered, we will:
- The account will be closed immediately.
- All collected data will be permanently deleted.
- Any pending transactions will be cancelled.
If parents suspect their child is using uok, please [email protected]- and we will act promptly.
Privacy Policy Updates
uok This Privacy Policy may be updated when necessary. In the event of changes:
- The "Last Updated" date on this page will reflect any changes.
- Email or SMS notifications will be sent before any significant changes.
- Continued use of uok after any changes will be considered acceptance of the updated policy.
We recommend checking this page regularly. You will be notified of any changes in a timely manner.
Contact & Complaints
For any privacy-related questions, concerns, or complaints uok- Get in touch with us:
uok Every privacy-related complaint is taken seriously and resolved as quickly as possible.
Your Privacy Is Protected
uokYour data is protected with the highest level of security. Play with complete peace of mind.